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nbalee collects and uses your information only to run your account and process transactions through payment methods like Nagad and Rocket. This policy explains what we collect, why we collect it, and the choices available to you — with access and eligibility subject to your local law and applicable regions.
When you open an account on nbalee, we collect the information needed to verify your identity, process deposits through Nagad or Rocket, and maintain your transaction history. This includes your registration details, device and browser data, and records of activity on your account. We do not sell your personal information to third parties. Data we hold is used strictly for account management, transaction processing, fraud prevention, and communicating with you about your account status. Your payment details — including mobile wallet references for Nagad and Rocket — are handled through encrypted channels and are not stored in plain form on our servers. We keep records for as long as your account remains active and for a reasonable period after closure, as required to meet our operational and compliance obligations. The specific retention period depends on the nature of the data and the requirements that apply in your eligible region. If you are accessing this site from Bangladesh, your eligibility and the applicable rules depend on local law in your region. We do not make representations about lawfulness in jurisdictions we have not verified. Review this policy alongside our Terms to understand the full picture of how your account operates.
This policy applies to activity on nbalee and any related account services we operate directly. Understanding exactly what falls inside and outside the policy helps you make informed choices about how you use your account.
All data collected when you register, log in, or update your nbalee account is covered by this policy. This includes your email, contact details, and the records tied to your account session and device.
Payment activity processed through Nagad, Rocket, or other configured rails is covered. We hold references to these transactions for account reconciliation and dispute handling. We do not store full wallet credentials.
Your browsing behaviour on nbalee — pages viewed, time spent, navigation path — is collected through cookies and analytics tools. This policy explains what those tools collect and how you can manage them.
External services linked from our site, including payment gateways and game content providers, operate under their own privacy terms. We do not control their data practices, and this policy does not extend to them.
You have concrete options for managing the information we hold about you. If you want to review the personal details on your account, log in and open the account profile section — your registered contact information and linked payment references are visible there. If something is incorrect, you can submit a correction request through our support channel and we will update the record once we verify your identity. For a full summary of the data we hold linked to your account, contact us directly using the details in the support section below. We will respond within a reasonable timeframe. If you believe your data has been handled incorrectly, you can raise that question with our support team in writing. Closing your account does not automatically erase all records — some data is retained for the period required by our operational obligations — but you can request details about what is kept and why. Eligibility for specific rights may depend on the laws applicable in your region.
Log in to your account and navigate to the profile section to see the personal and contact details we hold. Transaction history is available in the account history tab.
Contact support with your correction request and proof of the correct information. We verify the request before making any change to your account record.
Write to our support team asking for a summary of personal data linked to your account. We will confirm what we hold and the basis for retaining it.
If something about how we use your data is unclear or seems incorrect, reach out through the contact route in the support section. We take these questions seriously and respond in writing.
If you have a question about this privacy policy, a request to access your data, or a concern about how your information is handled, use one of the routes below. We do not publish channels or response times we cannot stand behind, so only the routes verifiably available on this site are listed here.
Open the chat widget on nbalee to raise a privacy question or account data request directly with our support team.
Send your written privacy request or data inquiry to our support email address, which is listed in the contact section of the site footer.
The Help section of your logged-in account area contains guidance on data requests, account closure, and policy questions relevant to your region.
We handle your account and payment data with a consistent set of practices designed to keep it accurate, secure, and used only for the purposes described in this policy. Here is how each area works in practice.
Personal data is stored on secured servers and kept only for as long as your account is active or as required by our operational obligations. After account closure, residual records are held for the minimum period necessary and then deleted.
We use cookies to maintain your login session, measure site performance, and understand navigation patterns. You can manage cookie preferences through the settings link in the site footer. Disabling non-essential cookies does not affect your account access.
Access to your account data is protected by password authentication. We recommend using a strong, unique password and updating it if you suspect unauthorised access. Our systems log login activity so unusual access can be flagged.
To request a correction or ask about data deletion, contact support in writing with your account details. We verify the request, confirm what action is possible under applicable rules, and follow up with a written response.
These are the questions we hear most often about how nbalee handles personal data, what rights you have, and how to act on them.
We collect your registration details — name, email, contact number — along with device and browser data when you log in. If you deposit via Nagad or Rocket, we also hold a reference to that transaction for your account history. We do not store full wallet credentials.
Yes. Log in and check your account profile for the details we display there. For a full summary of everything linked to your account, contact our support team in writing and we will confirm what we hold and on what basis.
Reach out to support with the correct information and a note about what needs updating. We verify the request before making any change, and we will confirm once it has been completed. You can use live chat or email — both routes are listed in the support section above.
We do not sell your personal data. We share only what is necessary to process your transactions — for example, a payment reference passed to Nagad or Rocket — and with service providers who help us run the platform under data handling obligations. External game content providers operate under their own terms.
Some records are retained after closure to meet our operational obligations. The retention period depends on the type of data. You can request specific details about what is kept and why by contacting our support team in writing after your account is closed.
This policy describes how we handle data for all accounts on nbalee. Your specific rights and the rules that apply to your data depend on local law in your region. Access to our services and the application of these data practices is subject to your local law and eligible regions.